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Rapid, high quality and results oriented implementation is achieved through a motivated
team of professionals, working shoulder by shoulder with your crew.The proven methodology
is continuously amalgamated and refined from the best of the breed of the leading applications,
enriched by our own high intensive experience. The right mixture of formal implementation
processes and deliverables together with the know how of what can be disregarded in certain
situations, grants you with high quality yield, added value flexibility and reduced implementation
time and costs.
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The drive of reducing new products Time to Market, accelerates the need
for enterprise PMS. Intensive working with R&D departments for many years
in the implementation of project planning and control systems, shaped our
unique know-how of designing and implementing enterprise PMS. This
enables proactive project time, and cost management, Improved communications
within large project groups, established planning , control procedures and
standards and creating a database of projects information. Project Management
System are smartly integrated with other organizational systems.
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e121 Business Solutions provides companies with expertise of building
state-of-the-art Business Intelligence Solutions.
This furnishes your organization with access to large volumes of information
from a wide variety of disparate sources, both from within an organization and from
outside sources. Supported with extensive knowledge of
data-warehousing, OLAP and Data Mining concepts and applications,
combined with our intimate understanding of elementary data elements and business
process, e121 provides solutions that facilitates the accumulation, extraction analysis,
and reporting of critical information such as Performance Control, Sales Analysis, etc.
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Our preferred strategy is to take the maximum out of the packaged solutions,
but what happens when a true unique need cannot be met?In this case the solution
is adding the necessary add on and integrating everything. Our ability to understand
people's and organizational's needs combined with deep knowledge of existing packages
functionality, insight of reengineering opportunities, innovation capability, and technology
know-how; enable us to develop and implement effective solution that works for you.
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The name of the game is integrating enterprise business applications.
Our specialized tools help that effort by addressing the important customer concerns. Inquiry forms filled by the prospects visiting your Web- Site, maintains your contact information in CRM. Customer orders triggered at your e-Commerce or CRM, are interrelated with your ERP data.
Exception messages from ERP are automatically sent to you by e-mail. E-mail received from customers to your Contact Center, are automatically being accessed into your Application database.
Action messages from your database are assigned to your remote field engineers or sales persons into their hand held devices.
Managers in motion receive short management reports and exception messages where ever they may be, so they can make more timely decisions using up-to-date information.
Bi-directional link between the systems keeps Consistency across the enterprise.
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Innovative Internet solutions enable you to do business more efficiently with customers
and suppliers, communicate clearly with remote employees and allow managers to make
better use of information. We provide you direct Web integration with your company's core
information systems. Simple links and add-on applications increase your value of the data
held in ERP and legacy systems. Messaging capabilities transfers the proactive information
in bi direction between ERP and e-mail, web based systems.
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e121 Channel Manager enables the customer to contact your company via the Internet, e-mail, Web forms,
Phone/ Fax according to his convenience. The system handles customer interactions and transactions in
a consistent manner, irrespective of the channel. It assigns the call to the people in charge, manages
the calls queues, escalates the call when necessary and generates management proactive messages and
reports. It enables to convey information or software based solution to the customer in a fast and
simple manner, shortening the problem resolution time. This model may deliver outstanding individualized
responses with high efficiency. Every interaction is exploitedb as an opportunity to learn more about the
customer and to enhance the customers/organization relationships.
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e121 Proactive Manager is a database watching add on solution that identifies action oriented situations in your Enterprise application systems and inserts proactive alerts to the people in charge.
Instead of getting the information in reactive "reports mode", spending time analyzing data for exceptions from a variety of reports, business systems and diverse action messages mechanism, e121 Proactive Manager may change this paradigm.
It identifies incidents or trends that deserves to take action and automatically informs responsible individuals via e-mail, mobile phone, SMS, faxes and html pages.
Your whole business can be more proactive and effective by responding quickly to changing business conditions.
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